40 lines
1.2 KiB
Go
40 lines
1.2 KiB
Go
package models
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import (
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"time"
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"gorm.io/gorm"
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)
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type Ticket struct {
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ID uint `gorm:"primaryKey" json:"id"`
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UserID uint `gorm:"index;not null" json:"user_id"`
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Title string `gorm:"size:200;not null" json:"title"`
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Content string `gorm:"type:text;not null" json:"content"`
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Category string `gorm:"size:50" json:"category"`
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Status string `gorm:"size:20;not null;default:'pending'" json:"status"`
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AssignedTo *uint `json:"assigned_to"`
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Reply string `gorm:"type:text" json:"reply"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"-"`
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User User `gorm:"foreignKey:UserID" json:"user,omitempty"`
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Assignee *User `gorm:"foreignKey:AssignedTo" json:"assignee,omitempty"`
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}
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func (Ticket) TableName() string {
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return "tickets"
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}
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const (
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TicketStatusPending = "pending"
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TicketStatusProcessing = "processing"
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TicketStatusResolved = "resolved"
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TicketStatusClosed = "closed"
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TicketCategoryOrder = "order"
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TicketCategoryAccount = "account"
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TicketCategoryProduct = "product"
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TicketCategoryOther = "other"
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)
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